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About Industrial Communications

Since 1952, we have provided communication systems sales and service support for a wide variety of private businesses and government agencies.

You can take comfort in the fact that we are not a startup company that recently jumped on the wireless communications bandwagon. Our history in communications dates back more than half a century. Since 1952, we have provided communication systems sales and service support for a wide variety of private businesses and government agencies. In 1956, Industrial Communications was one of the first companies with a charter membership in the new Motorola Dealer Program.

We’re a fourteen-time winner of Motorola’s prestigious Pinnacle award for outstanding sales performance and a three-time winner of the Motostar award for our extraordinary customer support and high performance business practices. We are also Factory Mutual approved to service and repair FM approved Motorola and EFJohnson Communications equipment used in hazardous environments.

But we don’t rest on our laurels. Communications systems are highly intricate and require special technical training and certification. We are constantly furthering our education and staying ahead of the evolving technology by continually participating in a variety of training courses—all in an effort to provide our clients with unparalleled service and support.

Industrial Communications is a Certified Service Center. An approved CSC exhibits specific business practices designed to help promote a continuous strong emphasis on quality service and customer satisfaction. An approved CSC has undergone an extensive review of their management and customer service policies, dress code, adherence to federal and local regulations, insurance coverage and technician qualifications to assure that you, the customer, experience the best quality of service on your product that is available today.

Industrial Communications is the proud recipient of fourteen Motorola Pinnacle Club Awards given only to the nation’s leading Motorola Dealers. This recognition is given to dealers whose outstanding sales and performance exceed Motorola’s expectations.

Industrial Communications is a MOTOSTAR! Recognized by Motorola for demonstrating an everyday commitment to extraordinary customer support service, high-performance business practices, and the power of Motorola and we’ve received this award three of the four years that Motorola offered the program!

Industrial Communications is factory mutual approved. Proper FM maintenance and repair of your two-way radios is necessary to ensure the safety of your facility. Industrial Communications is a certified FM Approved Service Center and a leader in the industry for over 50 years!

Industrial Communications, the leading provider for two way radios Texas sales, service and rentals, has been named a Motorola Solutions Empower Circle winner for 2012. This prestigious honor recognizes select Motorola channel partners and distributors for outstanding performance.

Frequently Asked Questions

How long will my two way radio batteries last?

It depends on a couple variables: work cycle, battery chemistry, and charging cycles. Generally, they last a year and a half to two years.

What are the benefits of a two way radio versus a cell phone?

Cost and Dispatch Capabilities. Push a button and be connected to one or one hundred individuals. Two way radios are easy to use with a push-to-talk feature, which enables the user to communicate instantly with anyone of the network. Two way radios are designed to be utilized in extreme conditions and offer rugged features. Flat monthly fee with no per minute airtime cost, unlike cellular phones. Low monthly costs, which include unlimited talk-times.

Retail stores claim that their radios can work 10+ miles, is this true?

Yes and no. A radio can work for ten miles if nothing is in the way of transmission. There always seems to be obstructions and never a direct line of site. These retail store radios are never recommended for business applications and are best used as family toys.

What is the range of portable radios and what’s the difference between UHF and VHF?

Coverage is reliant on power, antenna height and terrain. On-site portable radios will typically cover from 1-3 miles in radius, while wide-area radios can offer coverage up to a 30 mile radius from the repeater site. Due to the characteristics of radio waves, UHF radios generally offer better building penetration and therefore are ideally suited for indoors as well as for areas of high building density (cities). VHF radios are better suited for areas where there is vegetation, where the signal can pass through objects. For this reason VHF radios are ideal for outdoor use. Where the application requires a combination of indoor and outdoor use, a UHF radio is preferable. Your account manager will know by your specific application which radio will best fit your needs.

What is the FCC Construction letter?

Since the FCC audit of licenses, the FCC now requires notifications of construction of every new or modified license within one year of granting the license. The FCC sends out one letter reminding you to notify them. If you don’t respond within 15 days after the construction deadline date, you have to file it with a waiver letter telling why you didn’t respond in a timely manner.

If you miss your construction date by a month of so, your license goes into Termination Pending status. Then you have to file a non-docketed pleading stating your very good reason why you missed your deadline date to keep your license from being terminated. So it’s very important to file your construction notice as soon as you can.

I keep receiving letters from companies like Universal Licensing, Inc. or Federal Licensing Co.telling me I need to 1) buy a full set of FCC rules, 2) modify my license to reflect an accurate count of units, 3) renew my license, 4) file a construction notification and/or 5) respond to an audit request. All of them say I’ll be fined thousands of dollars if I don’t respond. What do I do?

Examine your mail carefully. Is it from the actual Federal Communications Commission in Washington, DC? If it is, follow the instructions exactly or give us a call so we can help you follow the instructions. If it isn’t from the FCC, most of the time you can disregard the letter. However, sometimes the letters from the non-FCC businesses tell you there’s a problem with your license because you didn’t receive or disregarded an official letter from the FCC. It’s a really good idea to call us so we can determine if you need to do something or not.

Is an FCC license required to operate two-way radios?

Yes. All business frequencies require an FCC license. We provide our customers with all details necessary for a valid FCC license. We can assist in obtaining a license and will help determine which frequency to use and which service best suits your operation.

How do I determine the best solution for my business?

Partnering with a provider you can trust is an important first step. When you chose Industrial Communications we spend time learning about your business and how your specific operation works. Then we use this knowledge to develop customized solutions. It may be as simple as spending five minutes discussing your application and results desired, or it may require a site audit to determine the best, cost-effective system. In any case, we will design a system that provides the results you need now and prepares you for the future.

Do you have questions about an order?